Springbank Health Patient Group has 12 members, and we try to match the group demographic profile to that of the practice. We are independent of the practice and all matters brought to the attention of the group are treated confidentially. We are affiliated to The National Association for Patient Participation. All registered patients of the practice can apply to become a member of the Patient Group.

Meetings are held regularly, every 2 – 3 months and a member of the practice team attends each meeting. The minutes of the most recent meeting are posted on the noticeboards at both surgery sites. Patients may attend meetings as observers on request.

We support the practice in providing high quality care that meets the needs of all and in their communication with patients. We discuss ideas to improve patient services, providing feedback on patient needs, concerns and interests to inform and influence practice decision making to ensure services are responsive.

We promote and support schemes to improve health and wellbeing for patients. We also support the NHS Humber and North Yorkshire Integrated Care Board to provide information to patients and obtain feedback about local healthcare services. The group may also provide feedback to, and get involved with, local and national consultations on healthcare if appropriate.

We have supported the practice in a variety of initiatives such as the purchase of an Ultra Sound scanner and currently run regular CPR courses with support from the British Heart Foundation, please see the posters at each surgery for information.

Details of the group’s members are available at both surgery sites and on the practice website. If you have any queries, comments or suggestions relating to patient services you can contact any member of the group individually or via the practice who will ask the chair to contact you. (We cannot take details of complaints which should be referred to the practice manager)